Refund policy
We want you to love your Epic Theatres merchandise. If something isn’t right, here’s how returns and refunds work.
Returns
- Full-price items can be returned within 30 days of delivery.
- Items must be unused, unwashed, in the same condition you received them, and in their original packaging, with proof of purchase (order number or receipt).
- To start a return, email marketing@epic-theatres.com with your order number and the item(s) you’d like to return. If your return is accepted, we’ll send you a return shipping label and instructions.
- Items sent back without first requesting a return will not be accepted.
Final sale items
The following can’t be returned or exchanged:
- Sale and discounted items
- Gift cards
- Mystery and blind-box items (including mystery toppers and mystery plush) once opened
- Food-contact items (cups, tumblers, popcorn buckets, bottles) that have been used
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We’ll replace it or refund it at no cost to you.
Exchanges
The fastest way to get a different size or item is to return the original for a refund and place a new order.
Refunds
Once we receive and inspect your return, we’ll email you to let you know whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund.
Original shipping charges are non-refundable unless the return is due to our error (damaged, defective or wrong item).
Late or missing refunds
If it’s been more than 10 business days since your refund was approved, check with your bank or card issuer first, then contact us at marketing@epic-theatres.com.
Contact
Questions about returns? Email marketing@epic-theatres.com.
