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Frequently asked questions
Everything you need to know about our movie collectibles, orders and returns. Can't find your answer? Contact us.
What is a collectible popcorn bucket?
Collectible popcorn buckets are specially designed, movie-themed containers released alongside a film. They are made to be displayed and reused long after the movie leaves theaters.
Are quantities limited?
Many of our movie collectibles are produced in limited runs for a film's release. Once an item sells out, it may not be restocked.
How can I track my order?
When your order ships, you'll receive a shipping confirmation email with tracking details. You can also see your orders by signing in to your account.
What is your return policy?
You can request a return within 30 days of receiving your item. Items must be unused, in the same condition you received them and in their original packaging, with proof of purchase. Sale items and gift cards can't be returned. To start a return, email marketing@epic-theatres.com. See our Refund Policy for full details.
My item arrived damaged or I received the wrong item. What should I do?
Please inspect your order when it arrives and contact us right away at marketing@epic-theatres.com so we can look into it and make it right.
How long do refunds take?
Once your return is received and inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may need a little extra time to post it.
Can I change or cancel my order?
Contact us as soon as possible. Once an order has been accepted, we may not be able to change or cancel it.
Which payment methods do you accept?
We accept major credit cards, including Visa, Mastercard and Discover, as well as Apple Pay and Shop Pay. All payments go through Shopify's secure checkout.
How do I contact Epic Theatres?
Email marketing@epic-theatres.com, call +1 386-532-1651, or use our contact form.
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